NetMonitor

An advanced platform for monitoring and analysing millions of online customer opinions about brands and products

Unrivalled quality of analyses by combining technology with a team of specialists
Fully categorised data with reliably evaluated setniment
Full custom configuration and many integration options
Designed for large and medium-sized brands and reflecting their needs
Dedicated analytical reports as required by the customer

Every day we monitor and analyse millions of consumer opinions and comments voiced on social networking portals, forums, blogs and microblogs. Our monitoring service also covers product/service rating websites, thematic or news websites, especially comments published by Internet users. NetMonitor also provides custom reports and analyses prepared by a team of experienced specialists.

Identify early and respond quickly to the possible threats to your brand

Given the amount of information and the speed of it spreading across the virtual world, it is impossible to analyse Internet users' opinions or comments without the use of specialist tools. NetMonitor analyses tens of millions of consumer opinions every day. With precisely defined sources, deep scanning and natural language processing technologies and a team of experienced specialists, we are able to quickly and effectively access data that is critical to your organisation. You will be able to use the data to respond swiftly to crisis situations, preventing their escalation. The NetMonitor platform is an effective early warning system.

Find new customers and cross-selling opportunities

Identifying purchasing intentions in a body of millions of consumer opinions and comments scattered across the Internet will let you identify new potential customers. By analysing discussions, questions, arguments and competitor comparisons, you will get to know consumers better and get an insight into their needs. Discover new market niches and new opportunities to sell additional products or services.

Make your marketing and PR activities more effective

Maximise your performance through a precise analysis of what works, how it works and where it works. Test and measure the results and optimise your activities. The NetMonitor platform will let you analyse your performance quickly and easily.

Key benefits

Protect your brand reputation
Monitor your competitors’ activities
Get support for your promotion and customer acquisition activities
Get access to your customers’ questions, complaints and problems all in one place
Let us analyse your customers’ suggestions and trends to help you develop/create products
Let us alert you to emergency situations and important events
Get support for your marketing PR, HR, sales and customer service departments
Save time and enjoy high-quality data (no spam, reliable data and categorisation), plus accurate results
Quick data analysis through a comfortable online panel

Dedicated

report

Suited to your organisation’s
needs. Prepared by a team of
specialists in particular
industries

Maximum flexibility

+ a team of specialists committed to protecting your brand

Many reconfiguration options and dedicated functionalities
Support for an in-depth analysis of your own channels
A dedicated analyst and training in social media analysis
Predicting and responding to emergency situations swiftly
Possible integration and exchange of data with your organisation’s systems, e.g. Call Centre, Customer Service