NetMonitor Banking Review

A social media monitoring and analysis platform designed to meet the needs of the banking sector, delivering categorised and rated consumer opinions about products, services, the quality of customer service, market image and security for the 21 largest banks operating in Poland.

Unrivalled quality of analyses by combining technology with a team of specialists
All data is categorised and rated by a team of industry-specific specialists
Unique knowledge, a stable methodology and an archive of data from April 2009 onwards
The perfect tool for the analysis and evaluation of your own and your competitors' activities
Industry-specific and comparative reports (Competitive Set)

Every day we monitor and analyse the opinions voiced by bank customers on social networking portals, online forums, blogs, microblogs, product/service rating websites, thematic or news websites, published especially as comments. With high-quality data, services designed to meet the needs of marketing, PR, customer service departments and management; and direct assistance provided by Expandi analysts, specialists in banking and social media analyses, the key departments of your bank will have quick and effective access to the world of customer opinions.

Identify early and respond quickly to the possible threats to your brand

The expression of extreme attitudes online is facilitated by the ease of publishing content and anonymity. Untrue information or gossip may give rise to an online discussion that may quickly escalate and spread from the virtual world to traditional mass media. Every day we analyse tens of millions of opinions voiced by consumers. With our advanced technology and natural language processing, combined with a team of experienced specialists, we are able to get quick and effective access to data that matters to you.

View your industry and brand status with the eyes of your customers

Competitor analysis based on customer opinions is one of the most powerful tools you can use to identify the strengths and weaknesses of your own and your direct competitors' brands. It is also a unique perspective.

Analyse and compare the effectiveness of your own and your competitors' marketing and PR activities.

Test and measure the results and optimise your activities. NetMonitor Banking Review will let you analyse the results of your own and your competitors’ activities quickly and easily. With industry monitoring, you will have a unique opportunity to analyse your share of voice in opinions about banks generally. You will be able to compare and analyse your results against a body of historical data from 2009 onwards. What engages consumers and where? Where to target your activities to achieve better results? Who is the opinion leader?

Turn customers with problems into advocates for your brand

Get quick and effective access to information about your customers’ problems across the Internet, as such problems can spark off negative discussions discouraging consumers from choosing your products. Automated problem detection and tools for group cooperation in solving such problems will increase your effectiveness and your customers' satisfaction. Analyses of problems and product discussions are a source of valuable knowledge. You can use the knowledge to make your customer service processes more effective.

Key benefits

Unique knowledge about the banking sector in Poland derived from consumer opinions
Protect your brand reputation and monitor your competitors' activities
Get support for your promotion and customer acquisition activities
Get access to your customers’ questions, complaints and problems all in one place
Analyse your customers’ suggestions and trends to help yourself develop/create products
Unique measurement options (e.g. share of voice) and an archive of data from April 2009 onwards
Get support for your marketing PR, HR, sales and customer service departments
Save time and enjoy high-quality data (no spam, reliable data and categorisation)
Enjoy quick data analysis through a comfortable online panel
Get support from analysts and introductory training in social media analysis

NetMonitor Banking Review Report

+ Competitive Set comparative reports

An overview of customer opinions about the banking sector and banks
Key events and changes
Which topics interested Internet users the most?
Who lost and who gained in the eyes of Internet users?
An optional report comparing your organisation's direct competitors

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